Updated: Mar 30, 2020
Communication is the key to good business. Being able to communicate confidently allows you to motivate your team mates, get them on board in difficult situations and inspire those who need inspiration. It’s a skill that not everyone has, and that plenty of people struggle with. But never fear, if you follow these simple steps, they can help you become a confident communicator in no time at all.
1. Keep your emotions in check
Channeling emotion can be a useful tool with communication, but only when used in moderation. Confident communication comes from a place of calm and control. Letting your emotions get the better of you makes it harder to concentrate and respond to situations pragmatically. Remember to breathe, take your time and know what you’re going to say before you say it.
2. Know your endgame
Every situation has a goal. Knowing your goal before you start speaking or writing that email is crucial. It centres you, keeps you on track and helps you avoid distractions when you’re communicating.
3. Find the right place
Location, location, location. Some things are better said behind closed doors, others need to be shouted from the rooftops. You need to understand this before you begin. Think about how the people you’re communicating to are going to react. Location can set the mood more than you may know.
4. Find the right time
There’s nothing worse than bad timing. Friday emails sent at 5 o’clock, bad news during a celebration - they can all have dire consequences. Again, think about how the people you’re communicating to are going to react and act accordingly.
5. Consider your methods of communication
Is it a phone call? An email? Or a face-to-face chat? Don’t drag people away from their work if it can be said in an email. But don’t hide behind your laptop if it’s coming from you directly. The method you choose to communicate with should fit the subject of what you’re communicating.
6. Look confident, even if you aren’t
This may seem silly but at the end of the day confidence is a performance. Keep eye contact, speak slowly and concisely, keep your posture relaxed and don’t slouch. These things may seem superficial but they shouldn’t be underestimated.
7. Practise makes perfect
A good communicator rarely says “I’mma just wing it” before addressing people. Practise what you’re going to say until you know it by heart. That’s not to say improvisation is bad, just use it sparingly.